Recent Why SERVPRO Posts

Why Choose SERVPRO of Hancock County?

8/26/2020 (Permalink)

We’re Faster to Any Size Disaster

Immediate action is crucial when dealing with water damage. With over 1,700 U.S. and Canadian Franchise locations, we are strategically positioned to be faster to any size water emergency, so Findlay residents can expect an immediate response, day or night.

We’re Highly Trained Water Damage Specialists

We are water damage specialists who get started promptly to get your property dry and back to pre-water-damage condition. Using advanced water removal and drying equipment and scientific drying principles to get your property dried quickly, we document the drying process to validate your home or business is ready. Learn about our water damage training and certificates.

We Use Advanced Drying Equipment and Techniques

Our advanced equipment helps to detect hidden moisture, extract the standing water quickly, and thoroughly clean and dry your home and belongings. We finish the job with professional deodorization and sanitizing agents for your comfort and safety.

Why SERVPRO of Hancock County

2/21/2020 (Permalink)

10/16/2018

Why should you choose SERVPRO® of Hancock County to assist with your restoration needs?

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO® Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO® Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO® of Hancock County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Our caring staff is available 24/7 to help! Call us at 419-299-3774 with any questions!

SERVPRO®- 24hrs a day 7 days a week!

2/10/2020 (Permalink)

SERVPRO® of Hancock County, a locally owned and operated company located in Findlay, Ohio -  providing 24-hour, 7 days a week, emergency services. When you are dealing with an emergency situation, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the situation.

We Answer the Phone Ready to Help Call Today – 419-299-3774

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO® of Hancock County has the specific training and experience to help you through this tough time. We specialize in restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO® Professionals may be needed.

Our SERVPRO® Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the home or business
  • When did the damage occur?
  • What caused the damage (if known)?
  • Is there electricity available (on-site)? 

After receiving your phone call, our Production Manager, Chase will assemble our highly trained technicians who can respond immediately to your residential or commercial emergency. Rest assured, no matter the size - our HEROES are always ready for any emergency that comes up.  We're here to help, "Like it never even happened." ®

About SERVPRO® of Hancock County 

SERVPRO® of Hancock County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. We can be reach directly by calling 419-299-3774.

SERVPRO is always here to help

1/31/2020 (Permalink)

Experiencing a loss of any kind is never fun. Whether it’s a water loss, fire damage, or microbial growth, SERVPRO® of Hancock County can help you with your situation. We are your local, hometown cleanup and restoration company, and our goal is to be as close-knit with the Hancock County community as possible. We strive to provide excellent service. 

The quickest, and most efficient contact method for reaching us, is to give us a call of our local franchise location! Our telephone number is 419-299-3774. Don’t bother calling those companies who may take upwards of a week to get in touch with you. You can call us 24/7, we will be available as quickly as possible! We know that any type of damage can be rough on a family and that is why we make sure we are there to help as fast as we can to make sure its "Like it never even happened."

Don’t let your damages go without care, the staff at SERVPRO® of Hancock County can help!

Why SERVPRO is for you!

1/31/2020 (Permalink)

Why should you choose SERVPRO® of Hancock County to assist with your restoration needs?

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO® Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO® Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO® of Hancock County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Our caring staff is available 24/7 to help! Call us at 419-299-3774 with any questions!

Gobble Gobble!! It's almost Turkey Time!

11/5/2019 (Permalink)

2019 November Calendar Gobble Gobble!!

Is your house ready for the holidays?
It’s that time of year where family and friends are gathering, grandchildren playing in basements and backyards. Dining tables are being set up and thanks is being given. We know the holidays can be stressful, and We're here to Help®, with our
holiday express cleanup service.


For our holiday express clean up services, we offer:


Duct Cleaning
Carpet and drapery cleaning
Basement and Garage clean out
Power washing of siding,
decks and sidewalks.
Attic insulation removed and installed
or mold clean up of that closet you
haven't opened since last year
We do any of the clean up you don't want to do, or don't have time to get to.
Our uniformed, trained, courteous staff will get the job done quick and right.
Call us today a 419-299-3774 for a free inspection and estimate!

Our Production Manager, Chase Perkins is also available to be reached by email at CPerkins@SERVPROhancockcounty.com

or you can reach our Office Administrator, Deborah Mericle at 

DMericle@SERVPROhancockcounty.com

Remember no matter what comes your way - we're available 24/7/365 to help you with all your home or commercial needs!

A Team and Why We Love SERVPRO®

10/22/2019 (Permalink)

five men and two women in black shirts in front of green truck Our team!

Here at SERVPRO® of Hancock County we are excited to come to work daily. We're happy to be first to every disaster.  We took some time to talk with our HEROES of SERVPRO® of Hancock County to find out why we love SERVPRO®

Our close knit team comes to work daily ready to be on site for every disaster! Don't forget we're available at 419-299-3774 -  24/7!

We first spoke with our Mitigation Tech, Phil about his experience with SERVPRO® of Hancock County.  Phil shared with us that SERVPRO® to him is a family atmosphere. "I really enjoy how each member of our team is like one family." Phil has been with us just over six months but started his initial career in 2014 with another SERVPRO® franchise.  After leaving the SERVPRO® franchise Phil proudly served our country from 2016 - 2019.  Our SERVPRO® is One Team and One Family and happy to have Phil loving SERVPRO®!

After speaking with Phil, we took the opportunity to talked with James - Mitigation Technician. James took a couple minutes out to let us know what SERVPRO® means to him. He shared his reasoning for loving SERVPRO® because he enjoys helping people! "I love SERVPRO® because of my co-workers and us coming together to help our customers!" James starting with us in July of 2019.  Before coming to SERVPRO® of Hancock County, James was living in Texas as a Construction Foreman. He came home to be closer to his family and enjoys the family atmosphere here at SERVPRO® of Hancock County. We're happy he chose to come work with us!

Our next HERO is Braye, Mitigation Supervisor. Braye started with us in 2017. He came with prior experience from another SERVPRO® franchise. Braye embodies the SERVPRO® family attitude. "I like about us, collectively is our atmosphere we're in. We can all make a difference." He shared with us. "Bringing the family atmosphere to the job site helps us help the customers handle any emergency." 

Casey, Mitigation Supervisor spoke with us today as well. He shared his love of why SERVPRO® of Hancock County. He shared, "I started at SERVPRO® of Hancock County 2017 and left for a short period of time to return. I love the family atmosphere and how we are here to help others!". Casey also shared, "I really enjoy meeting new people and helping them through any emergency situation." To the job site Casey brings a great attitude, humor and the willingness to help his fellow SERVPRO® family.

Our newest addition to the team is Jim Norris, Project Manager. He joined our team in August 2019 after working for an Abatement company for 10 years. "I joined the SERVPRO® of Hancock County for a better opportunity professionally and personally." Jim has been able to spend more time with his family. "I have a greater opportunity for advancement." We asked Jim why SERVPRO® and he responded, "When I first started here, the team was unified and I wanted to be part of it. I was instantly welcomed in to the SERVPRO® family. It's important for the family atmosphere in work. It allows us to provide better services to our clients."

Stay tuned for next blog featuring our Production Manager, Chase Perkins share his love of SERVPRO®.

The History of Halloween

10/15/2019 (Permalink)

Scary ghost Happy Halloween!

We all love Halloween and the traditions it brings but most don't know where Halloween originated from or where we get a lot of the traditions from. The word Halloween literally means hallowed evening and was called “all hallows eve” by early European settlers. The earliest known root of Halloween came from the Ancient Gaelic festival Samhain. This festival was held on October 31st when the veil between the living and the dead was thought to be the thinnest. Costumes were worn as disguises against ghosts, though eventually the costume tradition died out but was brought back into popularity by young Scottish and Irish children. The kids found it amusing to use the costumes to scare others which is where we get the dress up tradition. They also enjoyed special feasts and carved lanterns out of gourds which is what eventually evolved into the pumpkin carving we know and love now. As time went on, traditions became more lighthearted and moved some focus off of communicating with the dead and was replaced with fortune-telling. Bobbing for apples became one way for young maidens to “see” who was her future husband. All suitors would be represented by an apple and it was thought that whichever apple she bit into represented her best match. Children in this time would go door to door requesting “soul cakes”. Soul cakes originated from “all souls day” on November 2nd but was eventually incorporated into Halloween and became what we know now as “trick or treat”. Halloween was not celebrated in North America until settlers from Ireland and Scotland made their way over. The earliest days of “Halloween” celebrations in North America were more about celebrating the upcoming harvest than the candy loving holiday we know it as now. By the early 20th century, Halloween had spread over the whole of North America and slowly became the beloved holiday we all know today.

Always remember if you have a spooky situation at your home or business, we're available 24/7 by calling 419-299-3774.

Moving Time!

7/3/2019 (Permalink)

Moving Time


Summer brings the opportunity to all for moving to new homes, new rentals and even new business locations. We're excited to announce that we too are joining in the summer move. Effective August 1st, 2019, we will be moving our business location to a new facility at:


2042 Tiffin Ave
Findlay, Ohio 45840


The last few years have been great for us at our
current location. We've enjoyed the location and out great neighbors! While moving can be very taunting, our staff is excited for this new
opportunity to be located within Findlay proper and to be close enough for our clients to come out and see us! Be on the look out for an open house after we're all moved in.


There's no need to worry should a loss occur at your home or business because in the midst of our move our staff will still be available 24/7 to help with any loss you may have.

You can reach us at:
Chase Perkins - Production Manager
567-301-0086
CPerkins@SERVPROhancockcounty.com


Deborah Mericle - Office Adminstrator
419-721-3851
DMericle@SERVPROhancockcounty.com


Just remember no matter our location, We're here to help! 'Like it never even happened®"

Viva Vacation!

6/10/2019 (Permalink)

Viva Vacation

Viva Vacation

Fresh mountain air, swimming with dolphins, sipping wine at Martha’s, or taking a stroll on the boardwalk, we all want them, we all need them.  Whether you're a mouse ears fanatic or all inclusive resorts snorkeler, vacations are important. Before you pack your suntan lotion and best Hawaiian shirt there's a few things you should really do to protect your home, so we made a little checklist to help you out.   

  • Turn the water heater to vacation setting.
  • Shut off the water main, or all other shut off valves
  • Adjust the thermostat (never below 50°)
  • Ask someone you trust to stop by and check on your house while your gone
  • Make sure all your doors and windows are locked
  • Get a timer that turns on and off a lamp or 2 around the same time you would if you were home
  • Check your fuse box and make sure your sump pump is working
  • Clean out rain gutters
  • Check your washing machine, nothing worse then coming home to a musty, moldy load of laundry.
  • Stop the mail and newspaper or have someone you trust pick it up.
  • Park your car inside the garage
  • Turn on your porch lights and or Install motion activated sensors on outdoor floodlights.  
  • Unplug appliances and electronics to reduce chances of a short.
  • Check smoke detectors
  • Cut your grass, and if your going to be away too long hire a reputable bonded lawn care company to take care of the lawn till you get back.
  • Leave a key with a trusted friend or relative
  • Call your credit card company and home security company let them know you’ll be out of town
  • Take out the trash, especially anything that might start to stink
  • Dispose of any food that could go bad before you return from vacation

If something happens during your vacation, SERVPRO® of Hancock County is always here to help.  Our highly trained team can assess the damages, email or text you pictures, and start cleaning or fixing your home, so you can finish your vacation with peace of mind.  SERVPRO® of Hancock County is ready for whatever happens with the team and the tools to make it "Like it never even happened."

Life is Good

5/20/2019 (Permalink)

Life is Good

From the Desk of Owner, Richard Franks:

Life is good

We used SERVPRO® of Hancock County for mold remediation services. We could not have been more impressed and satisfied with the knowledge of the staff, willingness to accommodate, and the finished product. They were understanding to our situation and their industry knowledge helped ease our concerns. There was absolutely no high pressure sales pitches. Their ability to provide concise answers and solutions ultimately sold us on the company and we are glad we chose them.

(Recent SERVPRO® of Hancock County Customer)


Building a successful company that takes care of the needs of customers is what it is all about. For most of my life I was on the front line, traveling to natural disasters, meeting with people impacted by fire, flooding, tornadoes, hurricanes, and even Eagle Creek when it gets out of its banks. For decades, I hauled away damaged walls, carpets, roofs, and closet doors. We helped people connect with the right carpenter, drywall installer, or general contractor. We traveled from Findlay to Fostoria, from Upper Sandusky to Ottawa and across the United States to Texas and Wisconsin. As I get older and find it harder to lug out that extractor full of muck, I find myself actually helping more people then I use to. By spending my time focusing on our mission to develop a team of quality people who focus on excellent service, fairness and mutual respect, we reach and help more and more people every year. I miss the personal face to face satisfaction of restoring someone's home and property, but helping the next generation of mitigation specialists to live out our mission to make Fire and Water damage “Like it never even happened®”, is deeply satisfying, and I know we have the right people when I see reviews like this.    

Do you think you have microbial growth in your home?

3/29/2019 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Not all "black mold" is toxic. We can test this for you.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediation for your mold infestation.

Call us today at 419-299-3774 or email our Production Manager, Chase Perkins at cperkins@SERVPROhancockcounty.com to schedule a free visual inspection at your home or business. 

What can SERVPRO® of Hancock County do to help?

3/13/2019 (Permalink)

We're here to help!

Our Heroes are the first to your home or business when disaster strikes. The trained technicians will take you through each of the steps to make sure you know that first, We’re Here to Help and our goal is to make your disaster “Like it never even happened."

So what can SERVPRO of Hancock County do to help?

Purchasing a home or owning your own business you don’t want to think about the terrible things that can happen. You could experience flooding, fires, microbial growth, or even something small such as clogged ducts. No matter what your disaster is, SERVPRO of Hancock County can, and will, help you!

We can provide:

-Duct Cleaning

-Water Extraction

-De-Humidification

-Bio-Hazard Cleanup

And much, much more…

We’re here to help so that’s why we use only the best equipment, products, and techniques in order to get you up and running as soon as possible. Don’t let your dreams fall short just because of some damage. SERVPRO of Hancock County can help!

Check out our website at:

SERVPRO of Hancock County

Or by visiting our Facebook page at:

SERVPRO of Hancock County Facebook

Have a question? You can also email our Production Manager, Chase Perkins at

Chase Perkins, Production Manager

or by calling us at:

419-299-3774

Honoring Our First Responders

3/4/2019 (Permalink)

First Responder Bowl Picture

First Responder Bowl

This year we celebrated the First Responder Bowl, a college football game held at the Cotton Bowl. We sponsored this bowl game to honor all our brave men and women that day in and day out respond to emergencies. Our Firefighters, Police Officers, Emergency Utility Workers, that drop whatever they're doing to put our lives, families and properties, before their own.  

The Bowl Game itself was held on December 26, 2018 and became the first college bowl game, in history,  to become “Like it never even happened." In a strange twist of fate, the game was canceled after only 9 minutes and 52 seconds of play, due to inclement weather.

Lighting strikes close to the stadium made it unsafe and after multiple lighting delays the game had to be ended resulting in a no contest.

At SERVPRO of Hancock County our hearts and thanks go out to all the players at Boston College and Boise State that worked so hard to earn their chance at the bowl game.

At SERVPRO of Hancock County to celebrate First Responders, we decided to honor our local Fire Departments, with our Feed a Firefighter program. Throughout the first half of the year SERVPRO of Hancock County Heroes are taking lunch or dinner to each of our local Fire Stations, to show how much we appreciate all they do for our community.  We can’t thank enough our Police, Fire Fighters, and EMTs that keep us safe, and rescue us when things go wrong. We also want to thank the unsung heroes, the countless city worker that clear snow from our streets, the utility workers that brave weather so we have power, the water treatment technicians that keep the clean water running and make sure the toilet goes down and not up.  Lastly I want to thank the SERVPRO of Hancock County HEROS that make fire and water damage “Like it never even happened."

Biology of Mold

2/28/2019 (Permalink)

Understanding Mold

Like all living things mold needs a food, water, time to grow, and a comfortable temperature between 32°F–122°F. Mold has survival skills as well, if attacked it will practice fight or flight. The way mold fights is by releasing toxins to kill off it’s attackers, usually other species of mold but in some cases the person trying to clean it up. Should mold not be able to fight it will take flight, as mold drys out and dies it releases spores (mold seeds), that will float in the air, some times for thousands of years, till they land in just the right conditions to sprout back to life. Think of it like that dandelion in full bloom you picked as a kid, and blew the cloud of seed pods all over the back yard or play ground.

The black, green, orange or other colors of the rainbow you see on the wall and carpet when mold had gotten out of control, is for the most part the digested by product of the mold consumed. The mold spores and hyphae are to small to be seen with the naked eye.  This is one of the reasons we sometimes recommend air testing after the visible contaminants are removed or disinfected.

If you would like to schedule a free mold inspection, please call us at 419-299-3774.

SERVPRO® of Hancock County Offers CE Class

2/5/2019 (Permalink)

Understanding Mold in Restoration Industry

SERVPRO® of Hancock County is proud to offer our first CE class of the year.  On February 6th, 2019 we are offering our SERVPRO® Course number 58842 for insurance professionals. This course has been specifically designed to teach and explain the special procedures used by
professionals in mitigating mold claims for the
insured. The purpose o f the course is to provide you, the insurance professional, with a better
understanding o f the work performed by the
mitigation vendor that involve mold. You will learn
tips which can drastically reduce the cost o f the claim if performed in a timely manner. We will demonstrate examples o f work performed to mitigate mold damage. This course will help you better understand what your insured is going through when they have mold damage.

We're excited for our local insurance agents and adjusters to join us in learning about Mold in the Restoration Industry.  Our owner, Rick Franks has 20+ years of experience in the Restoration business. If you're interested in getting a list of all our future classes, check out our Events page at https://www.SERVPROhancockcounty.com/community.

You can also email us at dmericle@SERVPROhancockcounty for our class offerings this year.

Meet Deb Mericle, Office Administrator

1/7/2019 (Permalink)

Welcome to our new exciting blog featuring our employees.  These HEROS are first to your disaster – what better way to get to know them then a little Q&A.  We sat down with each our team members and got a short bio on them. 

For our fifth week, we introduce Deb Mericle, our Office Administrator.

What interested you to apply to work at SERVPRO® of Hancock County?

Deb – I loved the idea of going in to a field that allowed me to help others during trying times.

Do you have family or kids?

Deb – I am married with three children. My children range in age from 10 – 20.

What are your hobbies?

Deb – I love to cook, read, sing karaoke with my kids.

What’s your favorite food?

Deb – Favorite? I love all food.

What’s your favorite part of working at SERVPRO® of Hancock County?

Deb – Working with an incredible group of dedicated coworkers who put out clients first.

What is your favorite activity?   

Deb – I love camping with my family.  

What is your favorite quote? Why?

Deb – “A person who never made a mistake, never tried anything new.” – Albert Einstein

Thanks Deb for taking the time to share with us a little bit about yourself! You can reach Deb by email at dmericle@SERVPROhancockcounty.com. He can also be reached directly at 419-299-3774. Remember we’re always here to help, ‘Like it never even happened®’.

We're Here to Help

11/16/2018 (Permalink)

Like It Never Even Happened®

Experiencing a loss of any kind is never fun. Whether it’s a water loss, fire damage, or microbial growth, SERVPRO® of Hancock County can help you with your situation. We are your local, hometown cleanup and restoration company, and our goal is to be as close-knit with the Hancock County community as possible. We strive to provide excellent service. 

The quickest, and most efficient contact method for reaching us, is to give us a call of our local franchise location! Our telephone number is 419-299-3774. Don’t bother calling those companies who may take upwards of a week to get in touch with you. You can call us 24/7, we will be available as quickly as possible! You can also reach us by emailing our Production Manager, Chase at CPerkins@SERVPROhancockcounty.com

Don’t let your damages go without care, the staff at SERVPRO® of Hancock County can help!

November Newsletter

11/6/2018 (Permalink)

From the Desk of Rick Franks, Owner:

November 2018


As we start to rev up for the holiday season, and make those last minute adjustments before year end, it's easy to get caught up in the day to day whirlwind. It's important to take a few breaths
and remember why we do what we do. If you're in Insurance, the day to day file keeping can be daunting but without doing what you do, family and business in our community could find
themselves homeless and devastated when that 100 year flood or lightning strikes. In Real Estate, a family could find themselves signing a bad contract and losing their most valuable assets if
you didn't protect them. From our police and firefighters to our judges and city officials we all play a role in protecting the jobs and families of our community. So often we fixate on the things
that go wrong in our country and our world and we forget how important our work is and how it impacts and blesses the lives around us.


One way to help your organization is to remember your mission vision and purpose. Here at SERVPRO® of Hancock County we try to regularly reflect on our mission vision and purpose.


Our Mission is to develop a team of quality people who focus on excellent service, fairness and mutual respect.


Our Vision is To be the Preferred Restoration Team in Hancock County, Creating Value for our Customers, Stakeholders, and Coworkers


Our Purpose is encapsulated in our Incorporated name WGB Restoration Inc. WGB stands for With God’s Blessing. This is not a religious statement as much as it is a recognition that we have
been given the privilege of being alive and we should seek to imitate that gift of life by blessing or doing good to the lives around us.


Making a difference is what we all want to do, being purposeful in making a difference is how you lead.


Happy Thanksgiving!

Hancock County 24/7 Emergency Service

10/24/2018 (Permalink)

Chase, our Production Manager is ready to help!

SERVPRO® of Hancock County, a locally owned and operated company located in Findlay, Ohio -  providing 24-hour, 7 days a week, emergency services. When you are dealing with an emergency situation, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the situation.

We Answer the Phone Ready to Help Call Today – 419-299-3774

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO® of Hancock County has the specific training and experience to help you through this tough time. We specialize in restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO® Professionals may be needed.

Our SERVPRO® Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the home or business
  • When did the damage occur?
  • What caused the damage (if known)?
  • Is there electricity available (on-site)? 

After receiving your phone call, our Production Manager, Chase will assemble our highly trained technicians who can respond immediately to your residential or commercial emergency. Rest assured, no matter the size - our HEROES are always ready for any emergency that comes up.  We're here to help, 'Like it never even happened®'.

About SERVPRO® of Hancock County 

SERVPRO® of Hancock County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. We can be reach directly by calling 419-299-3774 or by emailing our Production Manager, Chase at cperkins@SERVPROhancockcounty.com.

Why SERVPRO®?

10/16/2018 (Permalink)

SERVPRO® of Hancock County

Why should you choose SERVPRO® of Hancock County to assist with your restoration needs?

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO® Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO® Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO® of Hancock County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Our caring staff is available 24/7 to help! Call us at 419-299-3774 with any questions!

Q&A With Chase Perkins

9/26/2018 (Permalink)

Question:

What can I save when my basement or space has a large amount of mold growth?

Answer:

When I get this question from a client in their home, I ask them what contents that are affected are keepsakes or cannot be thrown away for any reason, and what could be parted with. The client and I then go over the contents that the customer tells me that they must have. I inform them that any contents kept in cardboard boxes must be removed from the box and have the box thrown away. Contents that are kept in plastic bins with lids are salvageable and should be kept in the bin, but the bin needs to be cleaned. Whether the customer has insurance or is paying out of pocket a big decision needs to be made about the remaining contents. Of these contents what are you willing to pay to have cleaned? Keep in mind that the cleaning may cost just as much as what the item is worth. After this decision is made by the homeowner, the items to be cleaned will be treated with anti-microbial and put in an uncontaminated area, as well as any of the totes already removed. When we perform remediation services in a home we start first with any structure demolition, and then move to contents. Cleaned contents must be placed in an uncontaminated area until the affected area they were removed from has been cleaned. Paper products that are keepsakes, such as cards or pictures are a tough subject. These materials can be treated with anti-microbial, but it cannot be guaranteed that they will not be damaged. Lightly applying anti-microbial through a micro-mist will most likely not damage the item, but it will only treat the surface growth. That item would be a contaminate to an unaffected area. So basically, if you don’t want to take the risk of damaging a card or picture but want it saved, after it has been sprayed the item should be placed in an air tight container just as a keepsake. These items should not be left out in an uncontaminated area as they could spread mold spores. It is very important to know that items should not be taken from any space that is affected and placed in an unaffected area. 

If ever you have any questions, you can reach us at 419-299-3774.

Remember we're here to help!