Recent Posts

Why SERVPRO®?

10/16/2018 (Permalink)

Why SERVPRO Why SERVPRO®? SERVPRO® of Hancock County

Why should you choose SERVPRO® of Hancock County to assist with your restoration needs?

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO® Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO® Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO® of Hancock County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Our caring staff is available 24/7 to help! Call us at 419-299-3774 with any questions!

Q&A With Chase Perkins

9/26/2018 (Permalink)

Question:

What can I save when my basement or space has a large amount of mold growth?

Answer:

When I get this question from a client in their home, I ask them what contents that are affected are keepsakes or cannot be thrown away for any reason, and what could be parted with. The client and I then go over the contents that the customer tells me that they must have. I inform them that any contents kept in cardboard boxes must be removed from the box and have the box thrown away. Contents that are kept in plastic bins with lids are salvageable and should be kept in the bin, but the bin needs to be cleaned. Whether the customer has insurance or is paying out of pocket a big decision needs to be made about the remaining contents. Of these contents what are you willing to pay to have cleaned? Keep in mind that the cleaning may cost just as much as what the item is worth. After this decision is made by the homeowner, the items to be cleaned will be treated with anti-microbial and put in an uncontaminated area, as well as any of the totes already removed. When we perform remediation services in a home we start first with any structure demolition, and then move to contents. Cleaned contents must be placed in an uncontaminated area until the affected area they were removed from has been cleaned. Paper products that are keepsakes, such as cards or pictures are a tough subject. These materials can be treated with anti-microbial, but it cannot be guaranteed that they will not be damaged. Lightly applying anti-microbial through a micro-mist will most likely not damage the item, but it will only treat the surface growth. That item would be a contaminate to an unaffected area. So basically, if you don’t want to take the risk of damaging a card or picture but want it saved, after it has been sprayed the item should be placed in an air tight container just as a keepsake. These items should not be left out in an uncontaminated area as they could spread mold spores. It is very important to know that items should not be taken from any space that is affected and placed in an unaffected area. 

If ever you have any questions, you can reach us at 419-299-3774.

Remember we're here to help!

How Does Mold Spread and Grow?

9/25/2018 (Permalink)

Why SERVPRO How Does Mold Spread and Grow? Chase Perkins, Production Manager answers our fans questions.

In this blog we share a common question we're asked when arriving on site to a home inspection. Chase Perkins, our Production Manager has a great explanation to share. 

Q: How does mold spread and grow? 

A: The best way to picture mold is to think of a flower. Mold spores are similar to microscopic flowers but instead of pollen they have seedlings of spores. When someone brushes in to the spores or the air blows on the spores, the seedlings are released. Once they land on a material, they need organic matter and moisture to grow. Materials that are ideal for growth include cardboard, paper, and wood. If there is dust or dirt on the materials, this creates an ideal environment for microbial growth as well. In my numerous inspections of homes, I have seen where mold is growing on concrete or plastic. Most people think that is not possible because concrete and plastic are not organic materials. While this is true that they are not organic materials, if there is enough dirt or organic debris on that surface, mold can use it to grow. So, when we think of areas in your home that are ideal for growth; attics, basements and crawlspaces are ideal areas. 

Air Duct Cleaning

9/20/2018 (Permalink)

It's almost that time of year when we have to turn the heat on to our house. Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the duct work of your home or business.

If your HVAC has been operating for some time without attention, it could be circulating one or more of the following:

  • Dust
  • Pollen
  • Odors
  • Dirt and debris
  • Other contaminants

SERVPRO® of Hancock County Professionals routinely inspect the heating, ventilation and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

However, duct cleaning is not always necessary. We will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

For more information on HVAC and air duct cleaning, call us at (419) 299-3774 or email us at dmericle@SERVPROhancockcounty.com to schedule an appointment. 

Findlay 24 Hour Emergency Water Damage Service

9/11/2018 (Permalink)

Water Damage Findlay 24 Hour Emergency Water Damage Service Water Tip

 

SERVPRO of Hancock County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

24 Hour Emergency Service

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Hancock County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

http://www.SERVPROhancockcounty.com/commercial-water-damage

  • Within Minutes
  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.
  • Hours 1 - 24:
  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.
  • 48 Hours to 1 Week:
  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.
  • More Than 1 Week:
  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and bio-hazard contaminants pose serious risks to occupants.

August Newsletter

8/6/2018 (Permalink)

“Like it never even happened.”


It's easy to forget that no job exists without an existing problem that needed solved first. The better you are at solving problems, the more
successful you will be. If you’re around SERVPRO® Franchises, you will hear and see this statement "Like it never even happened.” The
essence of being a SERVPRO® is living out the mission of making every fire and water damage ‘Like it never even happened.’ We can't
turn back the clock to before the disaster that interrupted the life of our customer, but we can do whatever it takes to make it “Like it never
even happened.” This is the goal of every SERVPRO® employee and owner.


Every job starts with a person that has a problem. It may be an insured or uninsured problem. Regardless of coverage, solving our customers’ problem is the reason we, as a business, exist. If a customer calls for an
uninsured issue, the best thing we can do is help them find a solution. The key is to know what resources are available and guide the
customer to a resolution.


Within every problem, an opportunity exists to create more success. For instance, if a customer has no coverage for mold or backup, you
could just say ‘sorry’ hang up the phone and lose the customer. A better approach is to recognize and empathize with the situation and
direct the customer to a solution. If the solution you direct them towards is successful you may have the opportunity to keep and even sell additional business to that customer.


Take the time to know all the solutions our community has to offer and be the Hero your insured or neighbor needs you to be. Check out
our tip of the month for local resources.


Remember SERVPRO® is always “Here to Help®” make fire and water damage “Like it never even happened.”

Helping Schools

7/31/2018 (Permalink)

August is here which means it's back to school time! Educational institutions can depend on SERVPRO of Hancock County. We're available 24/7 to make it 'Like it never even happened'.

Educational institutions can depend on their local SERVPRO® Franchise Professional for fast, thorough service in the event of fire, water or mold damage. With 24-hour emergency response, SERVPRO® Franchise Professionals provide mitigation, cleanup and restoration services to reduce recovery costs and to help ensure minimal interruption to your curriculum.
Your local SERVPRO® Franchise Professional also provides expert cleaning for emergencies or special needs exceeding routine janitorial capabilities, including stain removal, upholstery and drapery dry cleaning, indoor air quality and vandalism cleanup. Our Franchise Professionals are trained to clean and sanitize building materials, surfaces and contents following restoration industry standards, using professional cleaning products and EPA registered cleaners and disinfectants.

Restoration:

• Fire, Smoke and Soot
•Water Removal and Dehumidification
• Mold Mitigation and Remediation
• Catastrophic Storm Response
• Move Outs and Contents Restoration
• Electronics and Equipment
• Document Drying
• Contents Claim Inventory Service


Cleaning:


• Air Ducts and HVAC
• Biohazard, Crime Scene and Vandalism
• Carpet, Upholstery, Drapes and Blinds
• Ceilings, Walls and Hard Floors
• Deodorization

IICRC Standards

4/11/2018 (Permalink)

Have you ever taken the time to fully research the company in which you are using for your restoration and/or cleanup services? Are they working up to IICRC standards? Do they have 24 hour response services? If not, then you should reconsider the company you’re using.

SERVPRO of Hancock County is the expert restoration company in the area for water and fire cleanup. We are Certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC), which means that our technicians use high quality products, advanced knowledge, along with strategic techniques, to restore your home, business, contents, and more! Having an IICRC Certified team enter your home will assure you that the job is being performed accurately, with proper planning, and according to strict guidelines that result in a great outcome!

Our team at SERVPRO of Hancock County makes customer service their top priority, and when we leave, it’ll look "Like it never even happened.” You can learn more about IICRC Standards here.

Think Your Home Has Microbial Growth?

4/4/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Not all "black mold" is toxic. We can test this for you.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Commercial Servicing

4/2/2018 (Permalink)

SERVPRO of Hancock County offers much more than fire and water damage clean up and restoration. We can assist your business with cleaning services as well! Whether the cleaning maintenance requires duct cleaning, grease removal, equipment cleaning, carpet cleaning, or more. We can do it all.

Why It’s Important to Maintain a Clean Business:

When your customers enter your place of business, you want them to enter a clean and odor free environment. Having a business that is healthy, clean, and odor free will also help the retention of loyal customers. This is especially the case if you own a restaurant.

Regular cleaning also helps with the distribution of germs and dust. Ducts can become lined with dirt, dust, and germs, which are spread throughout the area when the ventilation is in use. Duct cleaning may help maintain the distribution of that debris, helping to keep your business cleaner in the long run. This will also assist the ventilation system to work properly and longer.