Recent Posts

Meet Candy, Production Team Member

12/11/2018 (Permalink)

Why SERVPRO Meet Candy, Production Team Member Candy loves candy! This picture are her favorite candy items.

Welcome to our new exciting blog featuring our employees.  These HEROS are first to your disaster – what better way to get to know them then a little Q&A.  We sat down with each our team members and got a short bio on them. 

For our second week, we introduce Candy, one of our Production Team Members.

What interested you to apply to work at SERVPRO® of Hancock County?

Candy – I needed a change of pace that gave me the opportunity to spend more time with my family.

Do you have family or kids?

Candy – Yes, one son.

What are your hobbies?

Candy – I enjoy long walks down the hallway to go to the bathroom alone. My dogs and 5 year old still think it’s meeting time in the bathroom. ??

What’s your favorite food?

Candy – I like Mexican and Italian food.

What’s your favorite part of working at SERVPRO® of Hancock County?

Candy – The fact that they understand life happens and the team we have makes it an enjoyable place to work.

What is your favorite activity?   

Candy – I like reading

What is your favorite quote? Why?

Candy – ‘Life is not measured by the breaths you take, but by the moments that take your breath away.’  Why?

Thanks Candy for taking the time to share with us a little bit about yourself! Remember we’re always here to help, ‘Like it never even happened®’.

Meet Jamie, Crew Chief

11/21/2018 (Permalink)

Why SERVPRO Meet Jamie, Crew Chief Jamie, Crew Chief

Welcome to our new exciting blog: featuring our employees.  These HEROES are first to your disaster – what better way to get to know them then a little Q&A.  We sat down with each our team members and got a short bio on them. 

For our first week, we introduce Jamie, one of our newest Crew Chief’s. 

What interested you to apply to work at SERVPRO® of Hancock County?

Jamie – I was interested in working at SERVPRO® of Hancock County because of the difference of type of work and the experience.

Do you have family or kids?

                Jamie – I have four kids that ages range from 18 – 23.

What are your hobbies?

                Jamie – I like flying drones and working on computers.

What’s your favorite food?

                Jamie – Eggs with biscuits and gravy

What’s your favorite part of working at SERVPRO® of Hancock County?

Jamie – My favorite part of working at SERVPRO® of Hancock county is the company helping people when they are at their worst.

What is your favorite activity?   

                Jamie -  I like getting outside, flying my drone and seeing the world in a different way.

What is your favorite quote? Why?

                Jamie – Keep it simple stupid. Why – cuz it’s simple.

Thanks Jamie for taking the time to share with us a little bit about yourself! You can reach Jamie by email at Remember we’re always here to help, ‘Like it never even happened®’.

We're Here to Help

11/16/2018 (Permalink)

Why SERVPRO We're Here to Help Like It Never Even Happened®

Experiencing a loss of any kind is never fun. Whether it’s a water loss, fire damage, or microbial growth, SERVPRO® of Hancock County can help you with your situation. We are your local, hometown cleanup and restoration company, and our goal is to be as close-knit with the Hancock County community as possible. We strive to provide excellent service. 

The quickest, and most efficient contact method for reaching us, is to give us a call of our local franchise location! Our telephone number is 419-299-3774. Don’t bother calling those companies who may take upwards of a week to get in touch with you. You can call us 24/7, we will be available as quickly as possible! You can also reach us by emailing our Production Manager, Chase at

Don’t let your damages go without care, the staff at SERVPRO® of Hancock County can help!

November Newsletter

11/6/2018 (Permalink)

From the Desk of Rick Franks, Owner:

November 2018

As we start to rev up for the holiday season, and make those last minute adjustments before year end, it's easy to get caught up in the day to day whirlwind. It's important to take a few breaths
and remember why we do what we do. If you're in Insurance, the day to day file keeping can be daunting but without doing what you do, family and business in our community could find
themselves homeless and devastated when that 100 year flood or lightning strikes. In Real Estate, a family could find themselves signing a bad contract and losing their most valuable assets if
you didn't protect them. From our police and firefighters to our judges and city officials we all play a role in protecting the jobs and families of our community. So often we fixate on the things
that go wrong in our country and our world and we forget how important our work is and how it impacts and blesses the lives around us.

One way to help your organization is to remember your mission vision and purpose. Here at SERVPRO® of Hancock County we try to regularly reflect on our mission vision and purpose.

Our Mission is to develop a team of quality people who focus on excellent service, fairness and mutual respect.

Our Vision is To be the Preferred Restoration Team in Hancock County, Creating Value for our Customers, Stakeholders, and Coworkers

Our Purpose is encapsulated in our Incorporated name WGB Restoration Inc. WGB stands for With God’s Blessing. This is not a religious statement as much as it is a recognition that we have
been given the privilege of being alive and we should seek to imitate that gift of life by blessing or doing good to the lives around us.

Making a difference is what we all want to do, being purposeful in making a difference is how you lead.

Happy Thanksgiving!

Hancock County 24/7 Emergency Service

10/24/2018 (Permalink)

Why SERVPRO Hancock County 24/7 Emergency Service Chase, our Production Manager is ready to help!

SERVPRO® of Hancock County, a locally owned and operated company located in Findlay, Ohio -  providing 24-hour, 7 days a week, emergency services. When you are dealing with an emergency situation, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the situation.

We Answer the Phone Ready to Help Call Today – 419-299-3774

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO® of Hancock County has the specific training and experience to help you through this tough time. We specialize in restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO® Professionals may be needed.

Our SERVPRO® Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the home or business
  • When did the damage occur?
  • What caused the damage (if known)?
  • Is there electricity available (on-site)? 

After receiving your phone call, our Production Manager, Chase will assemble our highly trained technicians who can respond immediately to your residential or commercial emergency. Rest assured, no matter the size - our HEROES are always ready for any emergency that comes up.  We're here to help, 'Like it never even happened®'.

About SERVPRO® of Hancock County 

SERVPRO® of Hancock County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. We can be reach directly by calling 419-299-3774 or by emailing our Production Manager, Chase at


10/16/2018 (Permalink)

Why SERVPRO Why SERVPRO®? SERVPRO® of Hancock County

Why should you choose SERVPRO® of Hancock County to assist with your restoration needs?

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO® Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO® Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO® of Hancock County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Our caring staff is available 24/7 to help! Call us at 419-299-3774 with any questions!

Q&A With Chase Perkins

9/26/2018 (Permalink)


What can I save when my basement or space has a large amount of mold growth?


When I get this question from a client in their home, I ask them what contents that are affected are keepsakes or cannot be thrown away for any reason, and what could be parted with. The client and I then go over the contents that the customer tells me that they must have. I inform them that any contents kept in cardboard boxes must be removed from the box and have the box thrown away. Contents that are kept in plastic bins with lids are salvageable and should be kept in the bin, but the bin needs to be cleaned. Whether the customer has insurance or is paying out of pocket a big decision needs to be made about the remaining contents. Of these contents what are you willing to pay to have cleaned? Keep in mind that the cleaning may cost just as much as what the item is worth. After this decision is made by the homeowner, the items to be cleaned will be treated with anti-microbial and put in an uncontaminated area, as well as any of the totes already removed. When we perform remediation services in a home we start first with any structure demolition, and then move to contents. Cleaned contents must be placed in an uncontaminated area until the affected area they were removed from has been cleaned. Paper products that are keepsakes, such as cards or pictures are a tough subject. These materials can be treated with anti-microbial, but it cannot be guaranteed that they will not be damaged. Lightly applying anti-microbial through a micro-mist will most likely not damage the item, but it will only treat the surface growth. That item would be a contaminate to an unaffected area. So basically, if you don’t want to take the risk of damaging a card or picture but want it saved, after it has been sprayed the item should be placed in an air tight container just as a keepsake. These items should not be left out in an uncontaminated area as they could spread mold spores. It is very important to know that items should not be taken from any space that is affected and placed in an unaffected area. 

If ever you have any questions, you can reach us at 419-299-3774.

Remember we're here to help!

How Does Mold Spread and Grow?

9/25/2018 (Permalink)

Why SERVPRO How Does Mold Spread and Grow? Chase Perkins, Production Manager answers our fans questions.

In this blog we share a common question we're asked when arriving on site to a home inspection. Chase Perkins, our Production Manager has a great explanation to share. 

Q: How does mold spread and grow? 

A: The best way to picture mold is to think of a flower. Mold spores are similar to microscopic flowers but instead of pollen they have seedlings of spores. When someone brushes in to the spores or the air blows on the spores, the seedlings are released. Once they land on a material, they need organic matter and moisture to grow. Materials that are ideal for growth include cardboard, paper, and wood. If there is dust or dirt on the materials, this creates an ideal environment for microbial growth as well. In my numerous inspections of homes, I have seen where mold is growing on concrete or plastic. Most people think that is not possible because concrete and plastic are not organic materials. While this is true that they are not organic materials, if there is enough dirt or organic debris on that surface, mold can use it to grow. So, when we think of areas in your home that are ideal for growth; attics, basements and crawlspaces are ideal areas. 

Air Duct Cleaning

9/20/2018 (Permalink)

It's almost that time of year when we have to turn the heat on to our house. Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the duct work of your home or business.

If your HVAC has been operating for some time without attention, it could be circulating one or more of the following:

  • Dust
  • Pollen
  • Odors
  • Dirt and debris
  • Other contaminants

SERVPRO® of Hancock County Professionals routinely inspect the heating, ventilation and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

However, duct cleaning is not always necessary. We will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

For more information on HVAC and air duct cleaning, call us at (419) 299-3774 or email us at to schedule an appointment. 

Findlay 24 Hour Emergency Water Damage Service

9/11/2018 (Permalink)

Water Damage Findlay 24 Hour Emergency Water Damage Service Water Tip


SERVPRO of Hancock County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

24 Hour Emergency Service

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Hancock County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

  • Within Minutes
  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.
  • Hours 1 - 24:
  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.
  • 48 Hours to 1 Week:
  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.
  • More Than 1 Week:
  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and bio-hazard contaminants pose serious risks to occupants.